Customer experience management platform

Visualyzr is a customer experience management platform that accelerates the productivity of your business by providing the best customer service experience to your customers and an intuitive platform that lets you-

  • Turn your IVR into Visual-IVR
  • Create and customize mobile apps at your finger tips
  • Easily submit files, videos or images from your mobile
  • Manage all your customer activities on a SaaS platform
  • Increase ROI on your existing IVR system

Modernize your contact center in to engagement center

Whether you are on your desktop or on the fly, you have everything you want to be more productive and satisfy your customers. Visualyzr enhances experience of mobile participants by providing –

  • Dynamic push platform
  • Integrating enterprise applications
  • Seamless mobile experience for users
  • Power agents coupled powerful analytics

How it works

 
Customizable Workflow Mobile App Flexible Visualyzr Server To live help Agent View Effective Analytics Zero Coding Improved Customer Experience
  • Business analyst defines workflow

    Business analyst defines workflow
  • User downloads Mobile application for their mobile platform

    User downloads Mobile application for their mobile platform
  • Mobile app downloads the workflows from visualyzr server

    Mobile app downloads the workflows from visualyzr server
  • Agents can support live the users with interactive collaboration

    Agents can support live the users with interactive collaboration
  • Analytics are collected

    Analytics are collected
  • Business analyst changes the workflow without any coding

    Business analyst changes the workflow without any coding
  • User gets updated workflow seamlessly

    User gets updated workflow seamlessly

Visualyzr Usecase

Insurance Industry
Retail Industry
Telecom Industry

Why Visualyzr


For sales and marketing

  • Boost sales productivity- Rep manages customers activity on a SaaS platform
  • Online chatter- Easily collaborate with your customers
  • Easily manage your contacts- Keep a single customer profile
  • Real-time visibility- Track your growth targets with integrated dashboard
  • Dynamic workflow- Release latest offers and discounts in accelerated fashion
Visualyzr service cloud platform to increase sales productivity

Benefits for companies

  • Reduce traffic at your call center by providing self-service to your customers
  • With the use of self-service- Less CSR will be required
  • Easy marketing- Displaying brand promotions and offers on mobile apps
  • Reduced call-time- Direct customer to the appropriate agent
  • Cheaper to deploy than traditional IVR – SaaS implementation

Benefits for users

  • No more confusing IVR options- turning IVR to Visual-IVR on the smartphone
  • Easy to navigate – getting rid of irritating voice robots
  • Convenience- No more listening to long lasting IVR options
  • Exchange of files/videos with the agents will make the customer service more effective

Resources


Visualyzr Blog

Blog

Learn more about Visualyzr latest features and services.

Visualyzr Whitepapers

Whitepapers

Download whitepapers and find out more about Visualyzr.

Visualyzr Videos

Videos

Multiple videos for you and your team to learn more about Visualyzr.

Webinar

Webinars

Get better understanding of customer experience management platform.